FAQs for Push To Talk Radios

Browse the tabs below to learn more about Push To Talk Radio’s Motorola Business Two-Way Radio offerings, including:

  • Frequently Asked Questions (FAQs);
  • Glossary of Radio Features; and,
  • PTT’s Terms and Conditions.

Frequently Asked Questions (FAQs)

Which is better, VHF or UHF?
UHF is best for indoors, outdoors and multi-story buildings; VHF is sufficient for outdoor use.
How Many Channels Do I Need?
One channel per work group. With multiple work groups, the managers use a multi-channel
radio.
Can RM, RDX and CLS Radios Communicate with Other Radios?
Yes, they are all compatible with other radios programmed to the same UHF/VHF frequencies and codes. RDX Series radios can be custom programmed to communicate with other radios.
Are Radios Weatherproof and Dustproof?
RM Series, RDX Series and DTR Series radios are industrial grade, made for harsh environments, and are water and dust resistant. CLP Series, CLS Series and DLR Series are made for normal business wear and tear.
What is Narrowbanding?
The FCC mandated that all UHF and VHF business licensees using 25kHz switch to narrowband 12.5kHz technology by January 1, 2013.
Which Motorola Two-Way Business Radios are Compliant with the New FCC Narrowbanding Mandate?
The CLP Series, CLS Series, RM Series, RDX Series, DLR Series and DTR Series radios are all compliant.
FCC Licensing
For information on licensing requirements, contact the FCC at 1-888-CALL FCC.
What is the Warranty?
CLP Series, CLS Series, RM Series, RDX Series, DLR Series and DTR Series radios and accessories have a one year, no hassle replacement warranty from date of purchase.
What are Repeaters?
Antennas that extend communication and distance between two-way radios. The RDU4100, RDU4160d, RDV5100, and CLP Series radios can work with repeaters.
What is My Payback Time?
$8 per hour—save 30 minutes per day. A $200 radio pays back in 50 days.

Glossary of Features

Alkaline Battery Backup
Optional Alkaline battery tray for RDX Series allowing use in emergency situations or power outages.
Battery Meter
Displays battery reserve status.
Call Tone
Pre-announced tone to capture attention of another user in high ambient noise areas.
Cloning
Settings of one radio can be copied to another; requires optional multi-unit charger or cloning cable.
Hi/Low Power
Each channel may be programmed to operate on high power or low power.
IP54 Weatherproofing
Highly water- and dust-resistant.
Manager Lockout
Prevents users from changing radio settings.

Mil Spec Design
Designed to meet military specifications and industrial use.
Privacy Codes
Minimize interference from third party conversations (cross talk).
Roger Beep
Audible tone identifies that person transmitting has finished and that you may respond.
Scan Monitor
 Monitor communication on multiple channels.
Scramble
Communicate privately with others; those without scramble will hear garbled audio.
Signal Strength Indicator
SReceiving person can view if the person transmitting is near edge of communication range.
VOX
Communicate hands free when using an optional microphone/headset audio accessory.
iVOX
Communicate hands-free without using audio accessories; speak at the radio and it will transmit.

Terms and Conditions

Shipping and Delivery

Push To Talk Radios is currently offering FREE Ground Shipping for all orders placed through our online two-way radio outlet. We use UPS to handle the shipping of our products. All two-way radio and radio accessory orders received by 1:00 PM EST Monday-Thursday will ship within 24 hours in most cases, from our warehouse in Patchogue, NY. Orders received after 1:00 PM EST will be processed on the next work day. Orders received on Friday, Saturday or Sunday will usually ship on Monday. Orders requiring custom programming may be delayed by 24 hours. Holidays may affect processing/shipping of orders without notice.

We also offer expedited shipping options (UPS NEXT Day Air and 2nd Day Air) and extra charges may apply. Please contact us directly for assistance with expedited shipment requests.

If you should find delivered merchandise that was damaged due to shipping, please call UPS immediately at 1-800-PICK-UPS-742-5877.

Return Policy

If you are dissatisfied with any product purchased through PTT’s online two-way radio outlet, you may return the item(s) for an exchange or store credit within 15 days of the shipping date.

Should your Motorola two way radio or accessory break when used under normal working conditions, we will replace the item with a like item for a period of one year after purchase. Items showing signs of abuse and/or water damage will not be replaced.

Returned items must be new, with all parts, pieces, and manuals in order for you to receive credit. Returned items are your full responsibility until PTT has received them back into our warehouse and verified the condition of the item(s).

Please insure your shipment, as we cannot be responsible for items damaged or lost in transit.

Push To Talk Radios will process returns within seven to ten business days of receipt of the shipment.

To request an exchange or credit, please contact Push To Talk Radios directly.

Warranty Information
In-Warranty Service: All radios and accessories are backed by Motorola’s authorized one year replacement warranty.
Contact Push To Talk Radios, LLC for Return Authorization procedures. All returns without prior return authorization will not be accepted.
Privacy

Push To Talk Radios, LLC takes your right to privacy seriously and wants you to feel comfortable using our online two-way radio outlet. This Privacy Policy deals with personally identifiable information (referred to as “Data” below) that may be collected by us on our site. By using this site, you consent to the collection and use of personal information as detailed in this Privacy Policy.

If you provide us with any personal or contact information in order to receive anything from us, we may collect and store that personal data. We do not automatically collect your personal e-mail address simply because you visit our site. Our contact page provides several e-mail addresses for your convenience when contacting us. Information collected on these forms is only used to correspond with you regarding your message. We will never sell or knowingly share your information with any other party.

Disclaimer

PushToTalkRadios.com|TwoWayRadioOutlet.com is presented ‘as is’ and you use it at your sole risk. Push To Talk Radios, LLC disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, Push To Talk Radios, LLC does not represent or warrant that the information accessible via this site is accurate, complete or current. Pricing and availability information of products or services is subject to change without notice. Further, Push To Talk Radios, LLC shall not be held liable for damages of any kind arising out of or in connection with the use of this website, including but not limited to direct, indirect, incidental, punitive, or consequential damages, loss of data, income or profit, loss of damage to property and claims of other third parties.

 

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